Write to us at firstname.lastname@example.org we are here for you!
And yes! It is available at the bottom right under the little bubble. During opening hours, an agent is online to answer ALL your questions. Our opening hours are from Monday to Friday from 11h30 to 13h30 and from 17h30 to 19h30 and the Sunday: 17h00 to 19h30. If we are not online when you have a question, you can write to us on this chat, an email will be sent directly to us and we will answer you as soon as possible to your email. We are currently in the test phase so it may be that the opening hours change in the next few days. Do not hesitate to write to us to mention the opening hours that you prefer!
We will confirm receipt of your order by sending an email. If you do not receive a confirmation, please contact us at email@example.com
Yes, you can see the updated status of your order in real time. To do this, use the tracking number you received when confirming your order. Click directly on it to see in real time the route of your package.
A period of 3-5 working days must be allowed before initiating an inquiry with the delivery company. Sometimes the parcel will arrive the next day or the next day. You can also contact the delivery company directly with your # tracking.
Yes. From your cart, it is possible to eliminate items that you do not want to receive before making your order.
Yes. If the order has not been shipped, simply write to firstname.lastname@example.org and we will refund the order.
At the end of your order, at the time of payment, there is a box "Promotional Code", you must enter the number of your card or your promotional code there.
Your credit card may be declined for any of the following reasons:
Yes, the data is transmitted encrypted by SSL. For payment by credit or debit card it is necessary to enter the CVV (Card Verification Value) code. This is a code printed on credit cards used to secure e-commerce transactions. This is the 3 digit code shown on the back of your card.