Customer service

I have several questions about orders / exchanges / returns / purchases / etc. In short, who can I write to?

Write to us at orders@womance.ca we are here for you!

How can I be sure that my purchase has been made correctly?

We will confirm receipt of your order by sending an email. If you do not receive a confirmation, please contact us at orders@womance.ca

Can I know where my order is?

Yes, you can see the updated status of your order in real time. To do this, use the tracking number you received when confirming your order. Click directly on it to see in real time the route of your package.

According to my tracking #, my order has a status "delivered" but it is not at home. What do I do?

A period of 3-5 working days must be allowed before initiating an inquiry with the delivery company. Sometimes the parcel will arrive the next day or the next day. You can also contact the delivery company directly with your # tracking.

Can I delete an item from my order?

Yes. From your cart, it is possible to eliminate items that you do not want to receive before making your order.

Can I cancel my order?

Yes. If the order has not been shipped, simply write to orders@womance.ca and we will refund the order.

I received a gift card or I have a promotional code, how do I apply it?

At the end of your order, at the time of payment, there is a box "Promotional Code", you must enter the number of your card or your promotional code there.

Why can my credit card be declined?

Your credit card may be declined for any of the following reasons:

  • Your card has expired. Check the expiry date of your card.
  • You may have reached the limit of the available amount of the card. Consult with your bank the authorized amount of your card.
  • One of the data you entered is incorrect. Check that you have correctly entered the data in the corresponding fields. Sometimes the postal code associated with the card is not the same as that of the delivery address. Make sure the billing address is the right one.
Are credit card payments secure?

Yes, the data is transmitted encrypted by SSL. For payment by credit or debit card it is necessary to enter the CVV (Card Verification Value) code. This is a code printed on credit cards used to secure e-commerce transactions. This is the 3 digit code shown on the back of your card.

Are the exhausted products renewed?

It all depends on the availability of the product. At any time you can write to commandes@womance.ca to ask if a product will be back in stock. You can also enter your email address at the designated place under the desired product to be notified when it is available again,

What should I do if I receive an item that does not match my order?

If you received an item that you did not order, write us at commandes@womance.ca

Is it possible to receive information regularly and directly to my email address on the latest news?

Yes. All you need to do is access the newsletter and you will receive information on news, lookbook and events.

Can I unsubscribe to Womance's newsletter?

In the Newsletter section, you can unsubscribe very easily. Enter your details and click send.

Buy at Womance, how do we do it?

It's pretty simple. Just follow the steps that follow.

  1. Look at the products that interest you. By clicking on the photo, you can enlarge it to better see the product (composition, available sizes, reference and price).
  2. Select the item you want, in the right color and size, and add it to the cart. You can then continue to buy or place your order.
  3. If you wish, you can confirm your order.
  4. Choose a delivery method. The price of the delivery will be displayed at this time.
  5. Choose a payment method.
  6. Confirm your order.
  7. You will receive a confirmation email.
Are there different conditions when items are on sale?

Yes. All items on sale and / or purchased with a promotional code are final sales. There is no return possible. No refund, return or exchange on products purchased at sales such as Black Friday / Cyber ​​Monday / Boxing Day. All promotions offered on the online store can not be combined with other promotions.

Can I get a price adjustment if an item I bought becomes discounted afterwards?

Unfortunately, we do not offer any price adjustments on all products.

I bought items the day before or a few days before a day of promotions. Is it possible to have the same discount?

Unfortunately promotions can not apply on previous purchases.

How do I know if I'm buying good size?

A chart of sizes is available under each product. Just measure the different parts of your body where the measurements are calculated to arrive at the right result.

What are the costs of delivery?

Shipping rates are set at 7 $ in Canada for parcels and 3.50 $ for accessories. Shipping rates will be calculated at the end of the order for orders outside Canada.

What are the delivery terms ?

Please allow 1 to 3 business days for delivery depending on your area. For an accessory, the lead times are usually 5 working days and for the clothes, your order will leave the warehouse the same day or the day after your order (days on week). Please note that there may be a slightly longer delivery time in high periods such as sales (Black Friday, Boxing Day) as well as during the holiday season. Due to the various strikes / pressure tactics carried out by the postal services, deadlines can also be extended. Know that Womance provides you with additional resources, such as motivated, hard-working and happy employees during peak periods so that your order leaves the warehouse as quickly as possible.

It is possible to recover my order somewhere rather than having it delivered?

Yes it's possible. At the end of your order, you can choose the option '' Pick up at the head office '' and your order will be ready to be picked up the next day! Following your order, you will receive an email the next day to make an appointment. You must make an appointment to pick up your order otherwise, you may move for nothing since no one will be available to open the door. We are located in Quebec at 1269 street Paul-Émile Giroux, Local #205, Quebec (QC), G1C 0K9.

Are delivery charges refundable?

All delivery charges, including those for returns, are non-refundable.

How does the rewards system work?

Join the rewards system directly on Womance's online store in space: #BEWOMANCE POINTS. You will then be able to accumulate points during different actions.

What actions give me #BEWOMANCE points?

- Create an account on the Womance online store: 200 points. - '' Love '' the Facebook page of Womance: 100 points; - '' Love '' Womance's Instagram page: 100 points. These 3 Quick Actions allows you to quickly accumulate 400 points. At every dollar spent, you earn 1 points. When you reach the 500 points, you get 5 $ off.

Do my points accumulate '' all alone ''?

Yes. Womance cares for you.

Can I accumulate points in another way?

Yes. If you refer a friend to Womance's online store using the link you will find in the POINTS #BEWOMANCE platform, when she places her first order, your friend will get 10% off and you will receive 7 $ in gift (the equivalent of a free delivery at Womance.

Womance lifestyle inc. (hereinafter "Womance") is committed to protecting your confidential information online. Please read the following policy to understand how your personal information will be treated when you shop on our website. www.womance.ca (hereinafter the "Website").

If you have any questions regarding the processing and collection of data and after reading this policy, these questions remain, you can contact us directly at the following email address: info @ womance.ca and we will make sure to answer your questions as soon as possible.

We will notify you in the future of any changes to this policy by posting the update on our Website on the homepage and sending you an email notification. If you continue to use the Website after a new version of this policy has been posted, you indicate your acceptance of the changes and are bound by those changes. It is your responsibility to regularly review this policy and any changes that may be made to it.

1. Collection of information

Womance does not collect identifiable information from a natural or legal person unless it provides this information on a voluntary basis. When you give us personal information, you accept how Womance collects, uses, discloses and otherwise manages this information as described in this policy. We collect your personal information when you:

  • i) Purchase products from the Website;
  • ii) You create an account on this Website;
  • iii) Complete a survey, enter a contest or any other promotion;
  • iv) Contact us or when otherwise submitted to Womance.

Personal information may include your name, address, email address, phone number, items purchased, date of birth, payment method and any other personal information you may give to Womance. In addition, personal information may also include information collected automatically when you visit our Website. We collect information from your browser. For example, it could be your IP address, the type and language of your computer, the hours of access, the content of any unredacted cookies that your browser has accepted from us (see "Cookies" section). "Terms & Conditions") and the addresses of the websites from which you have been redirected to our Website (hereinafter collectively "Personal Information").

2. Use of information

Womance uses Personal Information to route your orders and requests for products and services offered on the Website and to track those orders or requests.

Womance also uses this Personal Information to transmit to you, depending on your choice, advertising material or additional information about its products, services, surveys, contests, promotions and special offers, for the purposes of marketing. However, you are free to choose not to receive advertising or commercial material at any time.

Womance also uses Personal Information to conduct market research and performance research to improve customer service and the quality of products and services on the Website.

Womance may also use this Personal Information to contact you regarding the use of the Website and the products and services you purchase.

3. Disclosure of Personal Information

We want you to understand with whom we share the Information we collect about you, about your activities on our Website or when you use our services. Accordingly, we do not share your Personal Information, except with your consent, which is expressly granted by your use of the Website in the manner set forth in paragraphs (i) to (iv) of Article 1 above and in the following situations:

  • i) Authorized Service Providers: We may share your Information with Service Providers that perform on our behalf. The services offered by these suppliers include order processing and credit card payments, delivery, customer service, marketing assistance, sales and activity analysis, functionality of our Website, conducting contests, draws and surveys, as well as supporting other functions of our Website. These service providers may have access to your Personal Information for the sole purpose of performing their duties;
  • ii) Business Partners: We may share your Personal Information with our business partners to provide you with products, services, promotions, contests or prints through our Website or our services. Our partners may use your Personal Information in accordance with their own privacy policy. To learn more about the privacy policy of one of our business partners in particular, you must contact this partner directly;
  • (iii) Other Cases: By using our services and providing us with your Personal Information, you consent to Womance's disclosure of such Information in the following circumstances:
    • at. In response to a statutory requirement, including a subpoena, court order, application by a law enforcement agency or other government agency, for to exercise or assert our legal rights and to defend against a legal claim;
    • b. As reasonably necessary for the protection of the rights, property and safety of our company, our users and our employees, including investigations or measures to prevent fraud and alleged illicit activities or any other wrongdoing, the application of the terms of use of the Website or the application of other agreements or policies, and the protection of Womance and other visitors to the Website or users of the products and services offered by Womance; and
    • c. In connection with a material transaction of the Company, such as the sale of our company, a divestiture, a merger, a sale of assets or in the unlikely event of a bankruptcy. Any third party to whom we disclose your Personal Information is authorized to use this information in accordance with this Privacy Policy only, unless otherwise directed by you.
4. Third party websites

There are a number of places on our Website where you can click on links that allow you to access other websites that are not subject to this Privacy Policy. Third party websites may request and collect information about you, including Personal Information and, in some cases, inform us of your activity on these websites. We recommend that you review the privacy policies of each third-party Web site you visit by clicking the "Privacy Policy" link, usually located at the bottom of the web page you are visiting.

5. Access to your information

If you have a Womance account, you have the option to view and update your Personal Information online by visiting the Customer Area page. You can apply to delete the account by sending an email to info@womance.ca. If necessary, the personal data linked to this account will be deleted. In doing so, order order data will not be deleted for accounting and statistical reasons.

6. Conservation Policy

If you close your Womance account, we may retain some of the information in your account for analytical purposes, as well as for account integrity and fraud prevention, collection of required fees. , the application of the terms of use, the taking of measures that we deem necessary to protect the integrity of our Website or our users or any other measures permitted by law. In addition, if any of your information has been provided with your consent, to event organizers or to third parties, the use and retention of your information will be subject to the policy of those third parties.

7. Protection of your personal information

We take appropriate security measures, including physical, electronic, and procedural measures to protect your Personal Information from unauthorized access and disclosure. For example, only our authorized employees can access Personal Information and can only do so when access to this information is required for authorized administrative functions and we use firewalls.

Although we take the security measures required by law, no security device is foolproof. Users should always be vigilant in the processing and disclosure of their Personal Information and should avoid sending their Personal Information via unsecured email.

8. Other information collected through our site

We use a variety of technologies to collect information from your computer and information about your activities on our Website.

Other technologies: We use standard Internet technology, for example, pixel tags, pixel tags and other similar technologies to track your use of our Website. We insert promotional emails and newsletters in the promotional emails to check if the messages are open and if you follow through. A pixel-spy is a small file placed on a web page that allows a website to perform certain tasks, including counting users who visit the page in question or access cookies. We may also receive an anonymous identification number if you access our Website through an advertisement posted on a third-party website. The information we collect in this way allows us to personalize the services we provide to visitors to our Website, to distribute targeted advertising and to evaluate the overall effectiveness of our online advertising or other activities.

9. Length of Retention of Personal Information

Your Personal Information is retained indefinitely as long as required by law or as long as it is necessary to keep it for the purposes set out in this policy.

When I receive my order and it does not make me, can I return it?

Yes. You have a period of 14 days after the date of your order to return it.

If the size does not suit me, it is possible to exchange it for another size or another model?

Yes. You have a period of 14 days after the date of your order to exchange it.

All returns and exchanges from Canada are at the expense of 5 $.

How do I return my order?

You can access it from the '' RETURN / EXCHANGE '' button available at the bottom of the home page. At the time of completing your return / exchange request, please allow 3-4 business days to receive your return / exchange approval. For example, an item may be refused for return / exchange if it is not eligible (see below for items not eligible for a return or exchange). Following approval, you will receive your return label. You benefit from 10 days following the receipt of your label to carry your return / exchange request to the post office. If the period of 10 days is exceeded, your return / exchange request will be refused and sent directly to your home.

CONDITIONS (exchange or return): The item must be in the same condition as the sale, ie in its original, unworn and unwashed. You must provide a document stating your first name, your name and your order number within your return. If the return respects the aspects enumerated above, Womance promises to refund the amount of the order as well as the taxes related to the order in the form of credit in shop only. The shipping costs of your initial order are at the customer's expense. It is not possible to exchange or request a credit on a previously exchanged item. If the item does not meet the criteria mentioned above (item broken or washed or stained), it will be refunded, in the form of credit in the shop, 50% of its value.

EXCEPTIONS: For hygiene reasons, accessories, body products, underwear, '' bodysuits '' and cosmetics are not eligible for returns. All items purchased on sale are final sales. There is no return or exchange possible. No refund, return or exchange on products purchased at sales such as Black Friday / Cyber ​​Monday / Boxing Day. All promotions offered on the online store can not be combined with other promotions. All items that are no longer available on the shop at the time of return can not be returned or exchanged.