Write to us at email@example.com we are here for you!
We will confirm receipt of your order by sending an email. If you do not receive a confirmation, please contact us at firstname.lastname@example.org
Yes, you can see the updated status of your order in real time. To do this, use the tracking number you received when confirming your order. Click directly on it to see in real time the route of your package.
A period of 3-5 working days must be allowed before initiating an inquiry with the delivery company. Sometimes the parcel will arrive the next day or the next day. You can also contact the delivery company directly with your # tracking.
Yes. From your cart, it is possible to eliminate items that you do not want to receive before making your order.
Yes. If the order has not been shipped, simply write to email@example.com and we will refund the order.
At the end of your order, at the time of payment, there is a box "Promotional Code", you must enter the number of your card or your promotional code there.
Your credit card may be declined for any of the following reasons:
Yes, the data is transmitted encrypted by SSL. For payment by credit or debit card it is necessary to enter the CVV (Card Verification Value) code. This is a code printed on credit cards used to secure e-commerce transactions. This is the 3 digit code shown on the back of your card.
It all depends on the availability of the product. At any time you can write to firstname.lastname@example.org to ask if a product will be back in stock. You can also enter your email address at the designated place under the desired product to be notified when it is available again,
If you received an item that you did not order, write us at email@example.com
Yes. All you need to do is access the newsletter and you will receive information on news, lookbook and events.
In the Newsletter section, you can unsubscribe very easily. Enter your details and click send.
It's pretty simple. Just follow the steps that follow.
Yes. All items on sale and / or purchased with a promotional code are final sales. There is no return possible. No refund, return or exchange on products purchased at sales such as Black Friday / Cyber Monday / Boxing Day. All promotions offered on the online store can not be combined with other promotions.
Unfortunately, we do not offer any price adjustments on all products.
Unfortunately promotions can not apply on previous purchases.
A chart of sizes is available under each product. Just measure the different parts of your body where the measurements are calculated to arrive at the right result.
Shipping rates are set at 7 $ in Canada for parcels and 3.50 $ for accessories. Shipping rates will be calculated at the end of the order for orders outside Canada.
Please allow 1 to 3 business days for delivery depending on your area. For an accessory, the lead times are usually 5 working days and for the clothes, your order will leave the warehouse the same day or the day after your order (days on week). Please note that there may be a slightly longer delivery time in high periods such as sales (Black Friday, Boxing Day) as well as during the holiday season. Due to the various strikes / pressure tactics carried out by the postal services, deadlines can also be extended. Know that Womance provides you with additional resources, such as motivated, hard-working and happy employees during peak periods so that your order leaves the warehouse as quickly as possible.
Yes it's possible. At the end of your order, you can choose the option '' Pick up at the head office '' and your order will be ready to be picked up the next day! Following your order, you will receive an email the next day to make an appointment. You must make an appointment to pick up your order otherwise, you may move for nothing since no one will be available to open the door. We are located in Quebec at 1269 street Paul-Émile Giroux, Local #205, Quebec (QC), G1C 0K9.
All delivery charges, including those for returns, are non-refundable.
Join the rewards system directly on Womance's online store in space: #BEWOMANCE POINTS. You will then be able to accumulate points during different actions.
- Create an account on the Womance online store: 200 points. - '' Love '' the Facebook page of Womance: 100 points; - '' Love '' Womance's Instagram page: 100 points. These 3 Quick Actions allows you to quickly accumulate 400 points. At every dollar spent, you earn 1 points. When you reach the 500 points, you get 5 $ off.
Yes. Womance cares for you.
Yes. If you refer a friend to Womance's online store using the link you will find in the POINTS #BEWOMANCE platform, when she places her first order, your friend will get 10% off and you will receive 7 $ in gift (the equivalent of a free delivery at Womance.
Womance lifestyle inc. (hereinafter "Womance") is committed to protecting your confidential information online. Please read the following policy to understand how your personal information will be treated when you shop on our website. www.womance.ca (hereinafter the "Website").
If you have any questions regarding the processing and collection of data and after reading this policy, these questions remain, you can contact us directly at the following email address: info @ womance.ca and we will make sure to answer your questions as soon as possible.
We will notify you in the future of any changes to this policy by posting the update on our Website on the homepage and sending you an email notification. If you continue to use the Website after a new version of this policy has been posted, you indicate your acceptance of the changes and are bound by those changes. It is your responsibility to regularly review this policy and any changes that may be made to it.
Womance does not collect identifiable information from a natural or legal person unless it provides this information on a voluntary basis. When you give us personal information, you accept how Womance collects, uses, discloses and otherwise manages this information as described in this policy. We collect your personal information when you:
Personal information may include your name, address, email address, phone number, items purchased, date of birth, payment method and any other personal information you may give to Womance. In addition, personal information may also include information collected automatically when you visit our Website. We collect information from your browser. For example, it could be your IP address, the type and language of your computer, the hours of access, the content of any unredacted cookies that your browser has accepted from us (see "Cookies" section). "Terms & Conditions") and the addresses of the websites from which you have been redirected to our Website (hereinafter collectively "Personal Information").
Womance uses Personal Information to route your orders and requests for products and services offered on the Website and to track those orders or requests.
Womance also uses this Personal Information to transmit to you, depending on your choice, advertising material or additional information about its products, services, surveys, contests, promotions and special offers, for the purposes of marketing. However, you are free to choose not to receive advertising or commercial material at any time.
Womance also uses Personal Information to conduct market research and performance research to improve customer service and the quality of products and services on the Website.
Womance may also use this Personal Information to contact you regarding the use of the Website and the products and services you purchase.
We want you to understand with whom we share the Information we collect about you, about your activities on our Website or when you use our services. Accordingly, we do not share your Personal Information, except with your consent, which is expressly granted by your use of the Website in the manner set forth in paragraphs (i) to (iv) of Article 1 above and in the following situations:
If you have a Womance account, you have the option to view and update your Personal Information online by visiting the Customer Area page. You can apply to delete the account by sending an email to firstname.lastname@example.org. If necessary, the personal data linked to this account will be deleted. In doing so, order order data will not be deleted for accounting and statistical reasons.
We take appropriate security measures, including physical, electronic, and procedural measures to protect your Personal Information from unauthorized access and disclosure. For example, only our authorized employees can access Personal Information and can only do so when access to this information is required for authorized administrative functions and we use firewalls.
Although we take the security measures required by law, no security device is foolproof. Users should always be vigilant in the processing and disclosure of their Personal Information and should avoid sending their Personal Information via unsecured email.
We use a variety of technologies to collect information from your computer and information about your activities on our Website.
Other technologies: We use standard Internet technology, for example, pixel tags, pixel tags and other similar technologies to track your use of our Website. We insert promotional emails and newsletters in the promotional emails to check if the messages are open and if you follow through. A pixel-spy is a small file placed on a web page that allows a website to perform certain tasks, including counting users who visit the page in question or access cookies. We may also receive an anonymous identification number if you access our Website through an advertisement posted on a third-party website. The information we collect in this way allows us to personalize the services we provide to visitors to our Website, to distribute targeted advertising and to evaluate the overall effectiveness of our online advertising or other activities.
Your Personal Information is retained indefinitely as long as required by law or as long as it is necessary to keep it for the purposes set out in this policy.
Yes. You have a period of 14 days after the date of your order to return it.
Yes. You have a period of 14 days after the date of your order to exchange it.
All returns and exchanges from Canada are at the expense of 5 $.
You can access it from the '' RETURN / EXCHANGE '' button available at the bottom of the home page. At the time of completing your return / exchange request, please allow 3-4 business days to receive your return / exchange approval. For example, an item may be refused for return / exchange if it is not eligible (see below for items not eligible for a return or exchange). Following approval, you will receive your return label. You benefit from 10 days following the receipt of your label to carry your return / exchange request to the post office. If the period of 10 days is exceeded, your return / exchange request will be refused and sent directly to your home.
CONDITIONS (exchange or return): The item must be in the same condition as the sale, ie in its original, unworn and unwashed. You must provide a document stating your first name, your name and your order number within your return. If the return respects the aspects enumerated above, Womance promises to refund the amount of the order as well as the taxes related to the order in the form of credit in shop only. The shipping costs of your initial order are at the customer's expense. It is not possible to exchange or request a credit on a previously exchanged item. If the item does not meet the criteria mentioned above (item broken or washed or stained), it will be refunded, in the form of credit in the shop, 50% of its value.
EXCEPTIONS: For hygiene reasons, accessories, body products, underwear, '' bodysuits '' and cosmetics are not eligible for returns. All items purchased on sale are final sales. There is no return or exchange possible. No refund, return or exchange on products purchased at sales such as Black Friday / Cyber Monday / Boxing Day. All promotions offered on the online store can not be combined with other promotions. All items that are no longer available on the shop at the time of return can not be returned or exchanged.