Yes. You benefit from a delay of 15 days after receiving your order to return it. A fee of $ 8.99 (plus taxes) will apply to all returns shipped to the warehouse and will be deducted from the refund. Returns made directly in store are free. (1269 rue Paul-Émile Giroux, Local # 205, Quebec (QC) G1C 0K9. You must write to us at email@example.com to make an appointment in order to pass to make your return. Otherwise, there may not be someone to open the door for you.
It is possible to make an exchange directly at the warehouse in Quebec, at 1269 rue Paul-Émile Giroux, local # 205, Quebec (QC) G1C 0K9. You must write to us at firstname.lastname@example.org in order to make an appointment for your exchange. Otherwise, there may not be someone to open the door for you. Unfortunately, it is not possible to trade online. You can however place another order with the size or item of your choice.
CONDITIONS (exchange or return): The article must be in the same condition as on sale, either in its original condition, unworn and unwashed. You must provide a document on which is written your first name, your last name and your order number inside your return. The shipping costs of your initial order are at the customer's expense. If the item does not meet the criteria mentioned above (broken item, having been worn, washed or stained), it will be refunded to you at 50% of its value. For swimwear, these must be returned with the price tags still attached. LReturns are accepted only if the hygienic protection has not been removed from the swimsuits. In the event that the hygienic protection and the price tags are removed, the swimsuits will not be reimbursed. Please keep your underwear when trying on your swimsuit.
EXCEPTIONS: For hygienic reasons, accessories, body products, candles / essential oils, underwear and cosmetics are not eligible for returns. All items purchased on sale are final sales. There is no return or exchange possible. No refunds, returns or exchanges on products purchased during sales such as Black Friday / Cyber Monday / Boxing Day. All promotions offered on the online store cannot be combined with other promotions. All items that are no longer available on the store at the time of return cannot be returned or exchanged.